Return & Exchange Policy

At Festipik, many of our collections are available in limited quantities and may include single-stock pieces. Therefore, returns and direct replacements are not applicable.

Damaged or Defective Products

In the unlikely event of transit damage or a manufacturing defect reported during unboxing, customers may choose an alternative product of equal value as a replacement, subject to product availability.

Important Guidelines

• An unboxing video is mandatory for damage claims.
• Claims must be reported within 24 hours of delivery.
• Products showing signs of usage, damage after delivery, or mishandling will not be eligible for replacement consideration.

Non-Returnable Items

• Limited-stock products
• Clearance or sale items
• Used or damaged products after delivery